Eurostars Madrid Tower

location service quality room everything perfect except below which is a disqualifier for me

23rd floor over looking Madrid. House keeping staff are amazing, polite and kind. The Double bed was very large and the bathroom showers were awesom, it also included a bath, which made my wife very happy. I stayed for 7 nights, with my wife and 19yr old son. Firstly Roberta was amazing, she makes everyone feel like a guest and listens. She is an excellent ambassador for Eurostars. Margarita at breakfast is super efficient and super lovely. Gina at breakfast is amazing and ready to help/assist. They all have excellent customer service skills that go above and beyond and raise the bar of expectations. My time is precious and I work hard to save and take a break, So well done to Eurostars and all who work there, Bravo and Ole. Thanks Fran.xx

The Room was very Perfect For me and it has an amazing view from the window, i would love to visit again and use this hotel for my work purpose. And could not find a top Floor Suite in the booking.com i think that option is available in the hotel website not here.

LISTEN. This is the best hotel in Madrid that I’ve stayed in, I’ve been to Madrid 4 times and on those 4 times i stayed there. First of all, the Hotel is amazing, I loved the decoration on the room and outside the room, it’s absolutely BEAUTIFUL and it’s better in person than the pictures. And the view ??? I stayed on the 26th floor and waking up to that amazing view is literally paradise. Second, the food, guys the food is finger liking good, presentation on point, season and flavor too. Everything! Third, the staff, the staff is so welcoming, friendly and adorable and available, great service I love it ! Fourth, location, me personally I think the location is great I was able to get to the main places in a short period of time with the public transportation (train, bus etc) I don’t think it’s far at all from the main attractions especially from Gran Via (about less than 13 minutes). It’s a 10/10 for me, my favorite place to be in, this Hotel deserves all of my coins and it’s definitely affordable for what it is (meaning, you get more than what you paid for), the whole experience is always amazing just being there. Plus, there’s a beautiful mall right next to the Hotel it’s called Caleido, you can have lunch there the food is amazing too, sushi, American breakfast and my favorite bakery called Santa Gloria they sell the best “Napolitanas” check it out.

The room was amazing and location was perfect.